The terms governing your use of the HBBA Care website and our care services.
Last updated: January 2025
These terms and conditions govern your use of the HBBA Care Ltd website at hbbacare.com ("the Website") and set out the basis on which we provide care services. By accessing this Website or enquiring about our services, you agree to be bound by these terms. HBBA Care Ltd is registered in England and Wales and is regulated by the Care Quality Commission.
You may use this Website for lawful purposes only. You must not:
The content on this Website is provided for general information purposes only. It does not constitute medical, clinical or professional care advice. While we take reasonable steps to ensure accuracy, we make no warranty that the Website will be error-free or uninterrupted. Nothing on this Website creates a care or service agreement between us.
The provision of care services by HBBA Care Ltd is governed by a separate written care agreement entered into between us and the client or their representative. Our services are delivered in accordance with our CQC registration, relevant legislation, and professional standards. We reserve the right to decline or cease services where it is not appropriate or safe to continue.
All content on this Website — including text, images, logos and design — is owned by or licensed to HBBA Care Ltd and is protected by copyright and other intellectual property laws. You may not reproduce any content without our express written permission.
To the extent permitted by law, HBBA Care Ltd will not be liable for any indirect or consequential loss arising from your use of this Website. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
This Website may contain links to third-party websites, including the CQC website. These links are provided for convenience only. We have no control over those sites and accept no responsibility for their content or privacy practices.
We take complaints seriously. If you have a concern about our services or this Website, please contact us at info@hbbacare.com. If your complaint relates to care services and cannot be resolved by us, you may refer it to the Care Quality Commission or the Local Government and Social Care Ombudsman.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of this Website will be subject to the exclusive jurisdiction of the English courts.
We may update these terms from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the Website following any changes constitutes your acceptance of the revised terms.
HBBA Care Ltd — 4200 Waterside Centre, Solihull Parkway, Birmingham Business Park, B37 7YN
📞 (+44) 7824 554 615 | ✉ info@hbbacare.com