Privacy Policy

1. Who We Are

HBBA Care Ltd ("we", "us", "our") is a CQC-regulated care provider based at 4200 Waterside Centre, Solihull Parkway, Birmingham Business Park, B37 7YN. We are committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard personal information we hold about you.

2. Information We Collect

We may collect the following types of personal information:

• Identity & contact data — name, address, telephone number, email address
• Care & health data — medical history, care needs, and health information necessary for the provision of care services
• Financial data — billing and payment information where applicable
• Website usage data — information about how you use our website, collected via cookies and analytics tools

3. How We Use Your Information

We use personal data for the following purposes:

• To deliver and manage the care services we provide to you or your loved one
• To respond to enquiries submitted via our website or by telephone
• To comply with our legal and regulatory obligations as a CQC-registered provider
• To process employment and volunteer applications
• To improve our website and services through analytics

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR: contract performance (to deliver care services); legal obligation (to comply with CQC and other regulatory requirements); legitimate interests (to respond to enquiries and improve our services); and explicit consent where required for special category health data.

5. Data Sharing

We do not sell your personal data. We may share data with: NHS Trusts, local authorities, Birmingham Children's Trust, and other multi-disciplinary healthcare professionals involved in your care; our technology and software service providers; and regulatory bodies including the CQC where required by law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Care records are retained in line with NHS and social care guidance. Website enquiry data is typically held for up to 24 months.

7. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (where legally permissible); object to or restrict processing; and data portability. To exercise any of these rights, please contact us at info@hbbacare.com.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not use third-party advertising cookies. You can control cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this policy or wish to make a complaint, please contact us at info@hbbacare.com or write to us at our registered address. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

HBBA Care Ltd — 4200 Waterside Centre, Solihull Parkway, Birmingham Business Park, B37 7YN
📞 (+44) 7824 554 615  |  ✉ info@hbbacare.com